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Delivery

How much does delivery cost?

Delivery is free to UK addresses. [Say whether you deliver to Northern Ireland, the Scottish Highlands and Islands and the Channel Islands. If not, say so here.]

How long will it take?

Orders arrive within 1–2 weeks of ordering. We'll email you a tracking number as soon as your order ships.

Ordering for a special day

• Christmas: please order by 4 December.
• Mothering Sunday (7 March 2027): please order by 19 February.
• Birthdays: please allow at least 2 weeks.

Where does it ship from?

[Be honest about where orders are dispatched from, for example: "Orders are dispatched from our fulfilment partner's warehouse and delivered by Royal Mail." Confirm that customers will never be asked to pay customs or import charges.]

My order hasn't arrived

If your order hasn't arrived within 14 days, email hello@jointjoy.co.uk with your order number and we'll sort it out.