Privacy policy
Last updated: [date]. This is a starting draft. The ICO has a free privacy notice generator for small businesses if you'd like to check it.
Who is responsible for your data
[Your legal name or company name], trading as JointJoy, [full UK address]. Email: hello@jointjoy.co.uk.
What we collect
- Your name, delivery address, email address and phone number (if given) when you order
- Payment details, which go straight to Stripe. We never see or store your card number.
- Anything you tell us when you email us
Why we use it
- To deliver your order and send you tracking information (to perform our contract with you)
- To answer your questions and handle returns
- To meet our legal and accounting obligations
We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.
Who we share it with
- Stripe, to take payment
- Anthropic, which powers our chat assistant (only what you type into the chat)
- Our fulfilment partner and delivery company, to deliver your order
- Our email and website hosting providers [name them, e.g. Netlify, your email provider]
Some of these providers may process data outside the UK. When they do, appropriate safeguards are in place.
Our chat assistant
The "Ask a question" chat on this website is an automated AI assistant, not a person. What you type is sent to our AI provider, Anthropic, to write the replies, and is processed under their commercial terms. The conversation is kept in your browser only until you close the tab. Please don't type card details or private health information into the chat.
How long we keep it
We keep order records for 6 years for tax purposes, then delete them.
Your rights
You can ask to see, correct or delete the information we hold about you by emailing us. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website only uses cookies and similar storage that it needs to work, such as remembering if you chose bigger text. [If you add analytics or advertising pixels such as the Meta Pixel, you'll need a cookie consent banner and must update this section.]