Terms of sale
Last updated: [date]. This is a starting draft. Please have it checked before you rely on it.
1. Who we are
JointJoy is a trading name of [your legal name or company name, and company number if a limited company], [full UK address with postcode]. You can contact us at hello@jointjoy.co.uk.
2. The product
JointJoy is a cordless heated knee wrap with vibration. It is a comfort product and is not a medical device. It is not intended to diagnose, treat or prevent any condition. Please read the safety information before use.
3. Price and payment
The price is £49.99[, including VAT — only if you are VAT-registered], with free delivery to UK addresses. Payment is taken at the time of order through our payment provider, Stripe.
4. Your order
After you pay, you'll receive an email confirming your order. The contract between us is formed when we send that confirmation. If we can't fulfil your order, we'll tell you and refund you in full.
5. Delivery
We aim to deliver within 1–2 weeks. See our delivery page for details. Responsibility for the goods passes to you when they are delivered.
6. Cancelling and returns
You have the legal right to cancel within 14 days of delivery. We also offer a 30-day money-back guarantee. See our returns page for how this works.
7. Faulty goods
Your rights under the Consumer Rights Act 2015 are not affected. If your JointJoy is faulty or not as described, contact us and we'll put it right.
8. Complaints
If you have a complaint, please email us. We aim to reply within one working day and resolve things within 14 days.
9. Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings there.