Returns & refunds
30-day money-back guarantee
If you're not happy with JointJoy for any reason, contact us within 30 days of the day it was delivered and we'll give you a full refund.
How to return it
Email hello@jointjoy.co.uk with your order number. We'll reply within one working day with the return address and simple instructions.
Return postage
[Choose one and delete the other: "We'll send you a prepaid return label." OR "Return postage is paid by you, unless the item is faulty or not as described."]
Refunds
We refund the full price to your original payment method within 14 days of receiving the item back, or of you giving us proof of postage if that's sooner.
Faulty items
If your JointJoy is faulty, you're entitled to a repair, replacement or refund under the Consumer Rights Act 2015. We always cover return postage for faulty items.
Gifts
Refunds for gifts go to the person who paid.
Your legal rights
This guarantee is in addition to your statutory rights, including your 14-day right to cancel under the Consumer Contracts Regulations 2013.